Returns & Exchanges

At Svenja Walberg, we want you to be completely satisfied with your beauty routine. If a product isn't the right fit for you, we offer a hassle-free 30-day return policy for all our premium skincare and lash products.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that all safety seals are intact for hygiene purposes.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.