Frequently Asked Questions

Everything you need to know about your Svenja Walberg beauty experience.

Are Svenja Walberg products cruelty-free?

Yes, we are committed to ethical beauty. All Svenja Walberg products are 100% cruelty-free and we do not test on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within Europe. International shipping times vary by location, usually arriving within 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible payment options.

Are the products suitable for sensitive skin?

Our formulas are dermatologically tested; however, we recommend checking the full ingredient list on the product page and performing a patch test before full application.

Can I track my order?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.